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FAQs
 


Here is a selection of typical questions asked about Bigmow® together with the answers. If you have a question about Bigmow® which is not answered here, please Contact us

Q: Is Bigmow® safe?

A: The Bigmow® is much safer than a normal lawnmower thanks to its in-built touch sensor, bumper impact sonar and fully-shrouded cutting assembly with retractable blades.
Q: What happens if Bigmow® turns over during mowing?
A: It will simply turn itself on to security mode until it can be put back onto its wheels.
Q: I have a hilly garden. What is the maximum gradient that Bigmow® can climb?
A: Bigmow® can climb slopes of up to 30 per cent.
Q: How long does it take to recharge the batteries?
A: Between 1 hour 30 minutes and 2 hours, depending on ambient temperature, the condition of the batteries and the distance of the recharging station from the mains supply.
Q: For how long does it mow between charges?
A: Up to 2 hours.
Q: How does Bigmow® cope with mole hills?
A: Moles don't like continuous movement above them so it is most unlikely that you will see a mole hill when you are using a Bigmow® to cut your grass. Otherwise there are two possibilities: Any mole hill higher than 15cm (6in) will be detected by the bumper and the machine will steer around the mole hill. Any molehill less than 15cm high will either be driven over by Bigmow® or the mole hill may block and stop the revolving mowing head. If this happens, the machine will shut-down automatically. Probably best to clear the area of any mole hills before putting Bigmow® to work.
Q: How does Bigmow® cope with long grass?
A: Bigmow® is designed specifically for keeping grass areas neat and tidy through regular mowing. If the grass has grown longer than 120mm (4¾ in), it is advisable that it be cut with a ride-on rotary mower before putting Bigmow® to work. Although Bigmow® can be set to cut at a maximum height of 95mm (3¾ in), the machine may experience difficulty coping with long, matted grass.
Q: Can Bigmow® work in the rain?
A: Absolutely. However, you might have to dry the sonar with a paper towel or cloth after heavy rain.
Q: I have two separate lawn areas. How do I cut them with Bigmow®?
A: No problem. The only requirement is to have a passage between the two areas with a minimum width of 5m (16½ft) to allow the Bigmow® to move automatically from one area to the other.
Q: Can the height of cut be adjusted?
A: Yes, from 22mm to 95mm (a little under 1in to 3¾).
Q: Will Bigmow® cut to the very edge of my lawn?
A: If your lawn has planted borders within it or around it, you might have to trim the last few centimetres of the lawn with a strimmer.
Q: What is the warranty on Bigmow®?
A: Two years on all components apart from batteries and cutting blades.
Q: What is Bigmow’s width of cut?
A: 105cm (42in).
Q: Why do you say that it is good for my lawn not to collect the clippings?
A: Because grass clippings contain nitrogen. The size of the clippings produced by very regular cutting with Bigmow® will break down quickly, returning nitrogen as a fertiliser to the soil, boosting grass health, strength and appearance.
Q: I have an old deaf dog that falls asleep on my lawn. Is he safe when Bigmow® is working?
A: It really depends on the size of the dog when lying on the ground. If the dog is higher than 40cm (16in), it will be detected by the machine’s sonar. If the dog is between 40cm and 15cm (16in - 6in) high, the Bigmow® will touch it at full speed and will manoeuvre around it. If the dog is less than 15cm (6in) high when lying down, it would be sensible to keep it away from the lawn when Bigmow® is working. However, we have never had any complaints from our customers and never heard of injuries resulting from the use of the Bigmow®.
Q: Can my children play when the BigMow® is at work?
A: Yes, that’s one of the main advantages of the Bigmow® when compared with a normal mower. However, parents should bear in mind that although the machine can “detect” children playing on a lawn, Bigmow® is not a toy. Sitting on it can damage the suspension and bodywork.
Q: What happens if there is a power cut to the perimeter wire? Does the BigMow® escape?
A: No, the Bigmow® is set on “Security Mode” during unattended mowing which means that it won’t move beyond the perimeter wire and will simply stop working.
Q: I have paths running through my lawn. Will the Bigmow® be OK?
A: Yes, but the installer will need to take them into account when laying the perimeter cable.
Q: Where's the best place to locate the charging station?
A: The recharging station needs to be installed at the largest or widest part of the lawn, with the widest angle on both sides of the recharging station. A minimum of 15m (50ft) should be allowed between the recharging station and the cable installed on the opposite side of the grass area.
Q: How long will the batteries last before they need replacing?
A: From 1 up to 2 years when regularly cutting 2 hectares (5acres) of grass.
Q: Can I sharpen the blades myself?
A: No, they cannot be sharpened as they are housed within a special retractable assembly.
Q: What is the maximum area I can maintain with a Bigmow®?
A: The maximum area that can be covered by the machine is 2 hectares (5 acres). The minimum recommended area is
1/3 ha ( ¾ acre).
Q: What are Bigmow’s maintenance requirements?
A: We recommend that the machine has a full service during the winter and an inspection service during the season to check on its general condition, safe and correct operation and the state of the blades.